World Class Technical Support

Only e2000era can offer true 24 hour free support, staffed by NT experts available 24 hours a day, 7 days a week, 365 days a year waiting for your call. Combining this back-end technical expertise with our industry leading Customer Care Program, e2000era reinforces its belief and motto that customer care is the essential element to running a successful company.

Rock-Solid Network Reliability

We have three fully redundant OC-48 connections to diverse Internet backbone providers, ensuring that your site is up 24 hours a day, 7 days a week. At peak times our bandwidth is always under 25% utilized. We use Cisco 5500 Series ether switches and Cisco 7513 routers for superior switched bandwidth.

We provide 24x7 live monitoring of your domain and a 99% Guaranteed Network Uptime (GNU). Our Network Operations Center also has an on-site 245kW Diesel generator back-up in case of sustained power loss.

State-Of-The-Art Equipment

All e2000era shared servers are at least dual PIII 750 Mhz machines, with a minimum of 512MB of RAM. Our internal network is 100Mbps fully switched using Cisco Series etherswitches and routers, enabling maximum throughput to your machine.

100% Satisfaction Guaranteed

e2000era is committed to your satisfaction. If for any reason you are not completely satisfied with your web hosting solutions from e2000era, we will gladly refund your monthly hosting fees, no questions asked!

e2000era Data Center-01 (IDC-01) Specifications

IDC-01 sits on top of a OC-48 VERIO ring. This VERIO provides our Data Center with Tier 1 connectivity to numerous network carriers. It provides our clients with the fastest, most reliable Internet connectivity, unmatched by any other hosting provider in the industry.

We currently have 235 Mbits of bandwidth alloted to IDC-01 and we are currently utilizing 35% of that bandwidth during peak times and 15% at off-peak times. IDC-01 bandwidth is expandable up to an OC-192. Additional bandwidth will be allocated as needed.

General Specifications:

Rack UPS devices and server power management systems to ensure uninterrupted service.

Emergency backup systems that include a 245,000 watt diesel powered generator capable of powering IDC-01 for more than one 240 hours.

Full daily client-content backups and hourly system backup ensure no data loss to any IDC-01 housed servers. Each week a complete tape-backup is taken to e2000era’s offsite, fire-proof storage facility to ensure no massive data loss.

IDC-01 contains a separate, limited-access room for its co-located servers.

Network Monitoring Specifications:

24/7 monitoring of all servers by trained professionals

Custom monitoring software monitors all vital web ports to ensure no loss of connectivity or data.

Power Specifications:

2 megawatts of dedicated power

Our engineers monitor web server ports for web traffic, email, telnet, ftp, secure server, real audio, and other vital connectivity ports. Every 15 seconds our engineers get print-outs of any ports that did not respond.

So you can rest assured that your server is being watched by the best of the best 24 hours a day.